BitBox01: Reset device

Table of contents

  1. Make sure you have your backup
  2. Resetting your BitBox01
    1. Reset without device unlock
    2. Reset via the BitBoxApp

Make sure you have your backup

Caution: Resetting your device deletes all data, including your seed (i.e. your wallet), from the device. It is essential that you have a working backup of your wallet before you reset your BitBox01. If that is not the case you will most likely forever lose your coins!!! To check if you have a valid backup and recovery password follow this guide

Resetting your BitBox01

Reset without device unlock

If you want to reset your BitBox01 without the BitBoxApp, just type in an incorrect device password 10 times. Then your BitBox01 will reset to factory reset.

Reset via the BitBoxApp

Go to “Device Settings” and select “Reset Device.” alt text

Then type in your device password in order to confirm that you want to reset the BitBox01, tick the box to confirm that you have a valid backup and recovery password (if you are not sure, please verify by following this guide) and click “Reset Device”. alt text

Since Nov 2019 we stopped selling the BitBox01. Customer and in-app support will continue for the foreseeable future, but we advise BitBox01 owners to move their funds to a different hardware wallet such as the BitBox02. We offer a 25% loyalty discount to move over to the BitBox02. For more information see here